Mobile network operators to publish list of centres for SIM re-registration

The locations of the centers where the SIM card re-registration procedure is taking place are likely to be published by mobile network operators in the country.

At a meeting arranged by the National Communications Authority (NCA) and stakeholders on the ongoing exercise, the decision to publicize the centers was made.

According to a statement from the NCA, among other things, the publication of the locations of the centers is intended to ensure a stress-free exercise.

At the meeting, all of the parties agreed that the SIM registration software should be updated on a regular basis to improve efficiency.

Long lines are forming at several mobile network service centers around the country as Ghanaians race to register SIM cards before the March 31, 2022 deadline.

The situation has led to many people raising concerns about the process, but the stakeholders in the sector after the latest meeting say the process must be made seamless and efficient for all.

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Read the communique from the meeting below:

The Board of Directors of the National Communications Authority (NCA) yesterday afternoon met with the Chief Executive Officers of Mobile Network Operators (MNOs) and the developers of the SIM Card Registration Application. This followed recent reports of subscriber challenges encountered with the ongoing SIM Card Registration exercise which began on October 1, 2021. The meeting was to review and outline solutions for the issues identified with the exercise.

The meeting reviewed all issues concerning the SIM Registration process with a specific focus on improving subscriber experience.

At the end of the meeting, all MNOs, App Designers and the NCA agreed on the following;

1. That all stakeholders, i.e. the NCA, all MNOs and App designers are committed to collaborating to ensure the success of the exercise.
2. That all MNOs will work to improve the customer experience at various registration centres to reduce and eliminate long queues at Stage 2 of registration.
3. That all MNOs will take urgent steps to increase the number of agents/staff undertaking the biometric capture at stage 2 of the exercise, open up additional registration points and increase the number of devices for the biometric capture.
4. That the MNOs will publish the locations for the SIM Registration for subscribers to easily locate centres close to them.
5. That there will be a continuous update of the SIM card registration application to ensure it is robust and efficient at all times.
6. That there will be deeper collaboration to ensure that all associated challenges with the SIM Card Registration exercise are addressed promptly.

It is the expectation of all stakeholders that all concerns regarding the SIM Registration will be resolved for a successful exercise.